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Eurosonic Communications are a trade-only distributor of Electrical, Audio/Video and Telecommunications accessories. In order to ensure that our customers receive an efficient service, as well as competitive prices, certain conditions need to be met. This section provides a guideline only, and is not meant to form any part of a contract. A copy of our standard Terms and Conditions of Trade can be obtained from our Sales Department.
Opening a New Account – Companies wishing to open a credit account with Eurosonic can contact our Sales Department in order to request an account application form, terms and conditions and anything else you may require. Before any application can be processed, we will need the following information: i. A fully completed
and signed Account Application Form Once the above has been
sent/faxed to our Sales Department, we will process your application immediately
and apply for credit insurance on your company. You will receive a letter from
our Accounts Department within 3-4 days informing you whether or not your application
has been successful. Where we are unable to obtain credit insurance cover, we
can only trade on a strictly Cleared Funds basis. Placing Orders – Orders can be placed in several ways. They can be phoned in to a member of our telephone sales team from Monday to Friday, between the hours of 9.00am and 6.00pm. Verbal orders provide you with current prices, up-to-date stock levels and carton quantity information, and are usually the quickest to process. Alternatively, orders can be faxed or e-mailed to our Sales Department, or can be given to one of our Area Sales Representatives on Eurosonic Order forms. When using faxed or e-mailed orders, please include your account number or a telephone number where you can be contacted in case there are any queries with the order. To ensure that our prices remain competitive, we must apply a minimum carriage-paid order value of £500.00 (ex VAT) for all deliveries within the UK mainland only. For deliveries to Ireland, the order value must be £2000.00 or above for no carriage charge to be incurred. Export orders are normally ex-warehouse if they are of a value below £3000.00. Any back orders will remain on our system, and will be booked in before despatch, unless we are expressly told not to keep any outstanding balances on the account. Please note that we supply in full carton quantities only, and cannot split cartons unless specifically agreed with a member of our Sales Department. Once orders have been placed, they can be amended or added to up to the date of despatch by informing our Sales Department. However, orders cannot be cancelled unless a valid reason has been provided, and prior consent has been obtained from a senior member of the Sales team. How to Contact
the Sales Department Current catalogues and price lists for all products can be provided upon request, and our online brochure provides additional information. For further technical details, please contact our Technical Sales Department on +44 (0) 161 831 5411 or technical@europasonic.com Types of Accounts – The status of your account depends on the availability of credit insurance on your company, and the type of payment method involved. Proforma Account. If we are unable to obtain credit insurance, goods can only be supplied once we receive the cleared payment in full. This can be done in the following ways: i. Cash Payments
- Cash can be paid directly into our bank account, on delivery, or when
collecting goods from our warehouse. Credit Account (30 Days). This provides you with a pre-determined credit limit and, provided that the account remains within this limit and all invoices are paid within 30 days, orders can be despatched immediately, and payment can be made by cheque up to 30 days later. We also accept BACS payments directly into our bank account. A monthly statement will be sent out to inform you of any outstanding invoices on your account. If you require any further information regarding bank details, payment methods or settlement discount, please contact our Accounts Department. Please note that, in order to minimize bad debt and thus maintain low prices, Eurosonic needs to operate strict credit control procedures. If you face any problems in settling your account, please inform the Accounts Department as soon as possible. Orders will not be processed until all overdue balances are cleared from the account. How
to Contact the Accounts Department Despatch of Orders – All orders will be booked in with the customer before being delivered, and despatched either on a next-day or two-day courier service. If the order does not meet our minimum order value requirements, a carriage charge will be incurred. Customers are welcome to collect their orders from our warehouse during normal working hours, provided that orders are received, either by phone or fax, at least 24 hours before collection. Any discrepancies or shortages on an order must be notified to our Despatch Department within 7 working days of the date the delivery was received. We cannot accept any responsibility if goods are incorrectly signed for when received at your premises. How to Contact
the Despatch Department Customer Returns – Where goods want to be returned, customers firstly need to obtain a Returns Request Form from our Returns Department. Once the form has been fully completed and faxed back to us, we will issue you with a Returns Authorization Number (RAN). Goods will not be accepted into our warehouse without firstly obtaining an authorized RAN number. You will then be sent pre-paid parcel labels for you to return cartons to Eurosonic. Please note that the maximum weight per carton should not exceed 10Kg, and your RAN number should be clearly marked on the parcel label to aid with administration. Returned items confirmed as defective or incorrect will either be replaced by goods up to the same value, repaired or credited, depending on the age and condition of the product. Goods that are out of warranty (over 12 months old) cannot be returned for replacement, credit or repair. How
to Contact the Returns Department Customer Service – Our dedicated team of customer care representatives is available during normal working hours to resolve any complaints or queries you may have regarding any Eurosonic product or service, and will aim to provide complete customer satisfaction. How to Contact
the Customer Service Department
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